Managing Scoring Inquiries

Scoring inquiries are a critical communication channel between competitors and race officials during regattas. This guide covers both perspectives: what competitors experience when submitting inquiries, and how administrators manage and resolve them. Understanding both sides helps administrators provide better service and resolve issues more effectively.

The scoring inquiry system in RegattaHub provides a structured, trackable way for competitors to report potential scoring errors.

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Part A: For Competitors - Understanding the Submission Process

When Competitors Submit Inquiries

How Competitors Submit Inquiries

Accessing the Submission Form

Step 1: Navigate to Results

Competitors must:
1. Go to the regatta’s public page
2. Click on the “Results” tab
3. Ensure they are logged into their RegattaHub account
4. Locate the “Scoring Inquiry” button

The Scoring Inquiry button appears:
- In the upper-right area of the Results page
- Near the “Series Results” heading
- With a question mark icon
- Only when logged in

Completing the Inquiry Form

Step 3: Open the Form

Clicking “Scoring Inquiry” opens a modal form overlaying the page.

Step 4: Enter Race Number

Step 5: Select Your Boat

The boat selection dropdown:
- Shows all boats entered in the regatta
- Displays sail number and boat name
- Requires selection from list (no free text)

Step 6: Describe the Issue

The description field is critical for resolution. Competitors should provide:

Step 7: Review Privacy Notice

Before submission, the form displays:

Step 8: Submit the Inquiry

Click “Submit Inquiry” button to send. The system:
- Validates all required fields
- Saves the inquiry to database
- Timestamps the submission
- Assigns pending status
- Triggers admin notification

What Competitors See After Submission

Immediate Confirmation

Upon successful submission:

Competitors see:
- Green success toast notification
- Message: “Scoring inquiry submitted successfully! It will be reviewed by race officials.”
- Form closes automatically
- Return to Results page

Tracking Status

Currently, RegattaHub doesn’t provide:
- Inquiry status page for competitors
- Submission history view
- Direct status updates in account
- Ability to edit after submission

Competitors must:
- Watch for email notifications
- Check results for corrections
- Monitor in-app notifications
- Contact race committee if urgent

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Part B: For Admins - Managing Scoring Inquiries

Prerequisites for Admin Access

Before managing scoring inquiries, ensure you have:

Required Permissions

User Role Requirements:
- Admin role for the regatta

Accessing the Admin Interface

Primary Navigation Path

Step 1: Access Admin Regatta page

Step 2: Navigate to Results

Step 3: Open Scoring Inquiry Section

Expanding the Section

Click anywhere on the header to expand:
- Content area opens
- Inquiries list loads
- Search bar becomes available

Understanding the Inquiry List Interface

Card-Based Layout

Each inquiry appears as a card rather than table row, providing:

Information Displayed Per Inquiry

Header Section:
- Race Number
- Boat Identification: Sail number and boat name in parentheses
- Status Badge: Color-coded status indicator

Content Section:
- Description: Full text of competitor’s submission
- Manager Note: Blue background box if notes added
- Metadata: Submitter name, submission timestamp

Footer Information:
- Submitter: “By [Name]”
- Submitted: Date and time
- Resolved: Date and time (if applicable)
- Formatted as: “MMM D, YYYY H:MM AM/PM”

Responding to Inquiries - Three Methods

Method 1: Quick Resolve

For straightforward resolutions:

Process:
1. Click green checkmark button
2. Prompt appears for resolution note
3. Enter brief explanation
4. Click OK to resolve
5. Status changes to “Resolved”

When to Use:
- Simple corrections made
- No changes needed (with explanation)
- Clear-cut decisions
- Brief notes sufficient

Method 2: Edit & Respond

For complex situations requiring detailed documentation:

Process:
1. Click Edit button (pencil icon)
2. Modal opens with all fields
3. Review and modify as needed
4. Add comprehensive manager note
5. Save changes

Method 3: Delete Inquiry

For invalid or duplicate submissions:

Process:
1. Click red trash button
2. Confirmation prompt appears
3. Confirm deletion
4. Inquiry permanently removed

Caution: Deletion is permanent. Consider resolving with explanation instead for audit trail.

Edit Modal Detailed Functionality

Understanding Modal Interface

The edit modal provides comprehensive control:

Status Dropdown Options:

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• Pending: New, needs review

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• Reviewed: Investigated, decision pending

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• Resolved: Decision made, action complete

Manager Note Text Area:
- Internal documentation only
- Not sent to competitor
- Visible on inquiry card
- Supports line breaks

Save Changes Workflow

Saving Process:
1. Make necessary edits
2. Click “Update Inquiry” button
3. System validates fields
4. Shows saving spinner
5. Updates card display
6. Refreshes counts